Product Designer
Product Designer
Home Depot
Reducing operational friction across one of North America's largest retail supply chains
THE PROBLEM
Store associates understood their jobs.
The systems made those jobs harder than they needed to be.
The Home Depot operates one of the largest retail supply chains in North America.
Every day, store associates receive shipments, count inventory, update stock levels, and ensure products remain available for customers.
These activities happen continuously, often while employees are assisting customers, moving throughout the store, and responding to operational demands.
The challenge was reducing the effort required to perform routine operational tasks accurately and efficiently.
As operational complexity increased, small inefficiencies multiplied across thousands of stores and millions of inventory transactions.
We weren't redesigning inventory management.
We were redesigning operational efficiency.
Shipment arrival processes
Material counting workflows
Operational interruptions
Inventory update behaviors
TARGET USERS
01 Design Decision
Helps small business owners manage inventory and place recurring orders
Connects with thousands of retailers across Mexico, supporting the daily operations of convenience stores, corner shops, and local businesses.
how might we...
→ How might we reduce errors during inventory counting?
→ How might we improve visibility across shipment workflows?
→ How might we support employees working in fast-paced environments?
→ How might we support employees working in fast-paced environments?
01
Material Counting
Research showed that counting interactions generated a significant portion of inventory inaccuracies. We redesigned counting experiences to reduce the number of actions required to complete updates.
Tradeoff
Reduced operational effort while improving confidence during inventory updates.
02
Critical Information
Shipment status, inventory updates, and operational information were often hidden behind multiple navigation layers. We prioritized immediate access to the most important information
Tradeoff
Less frequently used functionality became secondary within the experience.
03
Real-Time Inventory Updates
Operational delays frequently occurred between physical actions and system updates.
We redesigned workflows to synchronize inventory updates more directly with store activities.
Tradeoff
Improved inventory accuracy and operational awareness.
DEFINE
Helps small business owners manage inventory and place recurring orders
Connects with thousands of retailers across Mexico, supporting the daily operations of convenience stores, corner shops, and local businesses.
store owners value speed, simplicity, and reliability.
Store owners value speed, simplicity, and reliability.
the experience should be optimized for reordering, not browsing
store owners value speed, simplicity, and reliability.
150+
Many place orders multiple times per week to restock their stores.
6
Order products regularly to maintain inventory and serve customers
18
Content
Many place orders multiple times per week to restock their stores.
store owners value speed, simplicity, and reliability.
Small corner stores
1 to 3 employees. Low digital maturity
Reorder, don't stop
4 to 10 employees. Use digital tools ocasionally
Distributors & Wholesalers
High order volume. More complex operations
Distributors & Wholesalers
High order volume. More complex operations
Distributors & Wholesalers
High order volume. More complex operations
Content
Content
store owners value speed, simplicity, and reliability.
Step-by-step flows that teach and guide users without overhelming them.
Learning moments embedded naturally within the user journey.
Recomendations based on user interests, goals and behavior.
Visual and simple explanations of perfomance risk.
Define
Helps small business owners manage inventory and place recurring orders
Connects with thousands of retailers across Mexico, supporting the daily operations of convenience stores, corner shops, and local businesses.
Store owners value speed, simplicity, and reliability.
Small corner stores
1 to 3 employees. Low digital maturity
Reorder, don't stop
4 to 10 employees. Use digital tools ocasionally
Distributors & Wholesalers
High order volume. More complex operations
Distributors & Wholesalers
High order volume. More complex operations
Small corner stores
1 to 3 employees. Low digital maturity
Small corner stores
1 to 3 employees. Low digital maturity
Small corner stores
1 to 3 employees. Low digital maturity
Small corner stores
1 to 3 employees. Low digital maturity
Define
Helps small business owners manage inventory and place recurring orders
Connects with thousands of retailers across Mexico, supporting the daily operations of convenience stores, corner shops, and local businesses.
FINAL EXPERIENCE
FINAL EXPERIENCE
1 to 3 employees. Low digital maturity
4 to 10 employees. Use digital tools ocasionally
High order volume. More complex operations
High order volume. More complex operations
FINAL EXPERIENCE
1 to 3 employees. Low digital maturity
4 to 10 employees. Use digital tools ocasionally
High order volume. More complex operations
High order volume. More complex operations
FINAL EXPERIENCE
FINAL EXPERIENCE
FINAL EXPERIENCE
1 to 3 employees. Low digital maturity
1 to 3 employees. Low digital maturity
4 to 10 employees. Use digital tools ocasionally
1 to 3 employees. Low digital maturity
High order volume. More complex operations
1 to 3 employees. Low digital maturity
High order volume. More complex operations
1 to 3 employees. Low digital maturity
1 to 3 employees. Low digital maturity
4 to 10 employees. Use digital tools ocasionally
Distributors & Wholesalers
High order volume. More complex operations